How to dispute an incorrect invoice
Bestrida faktura – så här gör du - Engelska
How to complain if you receive an invoice you believe is completely or partially incorrect. Also, read about what to do if you receive an item you didn’t order, if a company sends reminders or collection demands, and what it means to pay under protest.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Keep this in mind when disputing an invoice
Have you bought something from the company? Then you can start by contacting the company in writing and pointing out the error with the invoice. If they don’t correct the error, you can dispute the invoice or pay under protest.
Have you not bought anything from the company? Then you are not obliged to pay the invoice. But you must inform the company in writing that you will not pay.
Feel free to use our guide below when disputing an invoice or paying under protest.
How to dispute an invoice
The best way to proceed depends partly on whether you have an agreement with the company requesting payment. Answer the question to find out how you can move forward.
Granskad: 17 april 2025
The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.
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